Hardware Service Engineer, Amazon Devices Reverse Logistics

Amazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics. Lab126 began in 2004 as a subsidiary of Amazon.com, Inc., originally creating the best-selling Kindle family of products. Since then, we have produced ground breaking devices like Fire tablets, Fire TV and Amazon Echo. What will you help us create?

The Role:
As a Engineering Program Manager within the Hardware Service Engineering team you are responsible for defining the customer facing and internal strategy for the warranty and returns services of a new complex product. In addition to creating the overall returns service strategy, the role owns development of technical processes for dis-assembly, assembly, spare parts reclamation, and development of tooling solutions to facilitate service operations.

This includes defining, developing, deploying and sustaining hardware screening operations and repair/refurbishment processes globally to supp...