Vacancy Description
POSITION OVERVIEW:
The Guest Relations Agent will provide hotel support and services in accordance with Marriott’s Core Ambitions, Purpose, Brand Identity, Values, and Sprit to Serve.
The Guest Relations Agent together with the front desk takes responsibility for all aspects of the Guest Recognition operations. Be pro-active, creative and results driven. The Guest Relations Agent is responsible for, but not limited to, the overall guest experience from arrival to departure.
The Guest Relations Agent will provide hotel support and services in accordance with Marriott’s Core Ambitions, Purpose, Brand Identity, Values, and Sprit to Serve.
The Guest Relations Agent together with the front desk takes responsibility for all aspects of the Guest Recognition operations. Be pro-active, creative and results driven. The Guest Relations Agent is responsible for, but not limited to, the overall guest experience from arrival to departure.
RESPONSIBILITIES:
- Maintain clear communication between all departments within the hotel to ensure consistency, transparency, and unity.
- Assist and maintain all guest requests, comments, and concerns in a courteous and efficient manner.
- Conduct all day-to-day operations duties as directed.
- Work at the front desk, compelte assigned duties, arrivals and departures
- Ability to step in and assist f...
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