Guest Experience Agent

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Enjoy the Team at Chia Laguna Resort !

We are looking for two Guest Experience Agent who will be responsible for ensuring exceptional guest experiences by providingpersonalized attention, enhancing the overall quality of service in all the
areas of the resort.

This
role requires strong interpersonal, problem-solving, and leadership skills to
maintain high levels of guest satisfaction.

Main Duties & Tasks:

Handle
the Guest’s request during the pre-arrival phase of the reservation, following
the Department’s Procedures and SOPs.

Anticipates
and identifies guests and Vip’s desirers/expectations.

Ensures
an high level of excellence in customer service: guests needs are met and,
where possible, exceeded.

Welcomes
and acknowledges all guests upon their arrival at the Guest Experience Desk in
a professional and respectful manner, with sm...