Global Technical Support Engineer

Responsibilities

• Provide expert-level support for VinFast vehicles, addressing issues related to electrical, mechanical, software, and system diagnostics.
• Offer remote troubleshooting to service centers and customers worldwide.
• Work closely with engineering and R&D teams to diagnose complex issues, identify root causes, and support product improvements.
• Create and update technical documentation, including troubleshooting guides, service manuals, and FAQs.
• Develop training materials for internal teams and partners.
• Manage technical incidents from initial report through resolution, ensuring timely and effective solutions.
• Track recurring issues and contribute to solutions that prevent future problems.
• Assist in field testing, evaluate vehicle performance, and gather feedback to support product optimization.
• Collaborate with customer support teams to ensure clear communication and excelle...