Global People Shared Services Specialist II

Arcadis is a leading company delivering sustainable design, engineering, and consultancy solutions for natural and built assets.

Role Overview The GPSS Specialist plays a vital role in delivering efficient, high‑quality people administrative support that enables an exceptional employee experience.

Role Accountabilities

Service Delivery

• Manage and resolve people requests via the People Assist platform, ensuring all cases are handled promptly, accurately, and in compliance with agreed SLAs.
• Track, prioritize, and document cases to ensure seamless and transparent case management.
• Communicate clearly and professionally with employees and managers, keeping all stakeholders informed throughout the resolution process.

Process Expertise

• Serve as a subject matter expert within a designated service area.
• Address both standard and region‑specific process requirements, ensuring compliance with...