Global IT Service Delivery Lead, BFSI

Teleperformance is seeking an IT Service Delivery Manager in Cape Town, South Africa. In this role, you will be accountable for end-to-end IT service delivery for a large BFSI client, overseeing major incident management and operational resilience. The ideal candidate should have 3-5 years of experience in IT service delivery and a strong understanding of ITIL frameworks and contact center technologies. Benefits include medical aid and paid study leave.
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