Global Head of Service Desk & MSP Delivery

Gic in Singapore is seeking a Global Head of Service Desk to define and govern the end-user support capability across its 11 global locations. This role will ensure consistent service delivery and user experience while managing relationships with Managed Service Providers. The ideal candidate will have vast experience in IT service management, strong leadership capabilities, and a keen focus on user satisfaction and operational excellence. The position encompasses strategizing on service delivery, governance, and continual improvement through analytics.
#J-18808-Ljbffr