Global Concierge Operations Leader – Remittance

Remitly is looking for a Senior Manager, Concierge Experience based in Manila who will build and lead a team to deliver exceptional service. You will focus on coaching, performance management, and development of a team that understands customer needs.

The ideal candidate has over 8 years of experience in customer operations, including a minimum of 3 years in a leadership role within a premium service environment. This is a unique opportunity to shape a service culture with a focus on empathy and professionalism.