German QA Agent — Elevate Customer Experience

A prominent BPO in Cape Town is seeking a skilled Quality Assurance Agent (German Speaking) to monitor and evaluate customer service interactions, ensuring adherence to quality standards. Responsibilities include providing feedback to customer service representatives and collaborating on improvements. The role requires fluency in German and English, and previous experience in quality assurance. This position offers a basic salary plus commission based on KPIs achieved along with benefits like medical insurance.
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