Genesys Cloud Engineer

Position Overview:<br /> We are seeking an experienced Genesys Cloud Engineer to design, implement, and <br /> optimize contact center solutions using Genesys Cloud. The ideal candidate will <br /> demonstrate expertise in architecting inbound call flows and in-queue flows, as well as <br /> configuring and supporting advanced Genesys Cloud features to deliver seamless <br /> customer experiences.<br /> Key Responsibilities:<br /> Implement inbound call flows and in-queue flows using Genesys Cloud Architect<br /> Develop and manage Data Actions, Data Tables, and Triggers to enable dynamic and <br /> data-driven workflows<br /> Configure and maintain Queues, Skills, Wrap Up Codes, Prompts, and Voicemail <br /> Groups<br /> Design and deploy Scripts for agent guidance and customer interaction<br /> Establish and manage Emergency Groups and implement Schedule Changes to <br /> en...