Genesys Cloud CX Solutions Architect

Be at the forefront of cloud innovation as a Genesys Cloud CX Solutions Architect. Focus on designing robust contact center architectures that enhance customer experiences and business alignment.

We seek a Genesys Cloud CX Solutions Architect to lead the design and evolution of our cloud-based contact center solutions. Your responsibility will encompass defining the technical vision and collaborating with various stakeholders to ensure seamless integration of systems. You'll stay up-to-date with industry trends while guiding engineering teams to implement architectural excellence.

Key Responsibilities: • Architect and design scalable Genesys Cloud CX solutions • Convert business requirements into high-performing designs • Ensure comprehensive integration with existing technologies • Lead and mentor teams in best practices • Manage compliance with security and performance standards

Requirements: • 7+ years in contact center technology • Proven ability to scale...