General Manager

The General Manager, based at a corporate location within 40 miles, is responsible for overseeing all day-to-day store operations while fostering a positive, high-performing team culture. They act as both the face of Ziggi’s Coffee to customers and the leader who develops and empowers team members to succeed. The GM drives exceptional customer experiences, ensures operational excellence, manages financial performance, and cultivates future leaders—all while modeling Ziggi’s values and energy.

The expected pay range of the General Manager position is $23-30 per hour, depending on experience and training success, plus tips and quarterly bonus potential of up to $10k per year.

Customer Service & Brand Standards

· Ensures Ziggi’s Standards of Service are consistently upheld: exceptional customer service, excellent drink/food quality, accuracy, consistency, and speed.

· Addresses customer concerns promptly and professionally, ensuring resolution a...