Vacancy Description
Responsibilities
- Provide operation support for systems hosted in Government Commercial Cloud (GCC, AWS) and on-prem data centres. Our systems are operating on 24 x 7 basis.
- Ensures optimal system performance, troubleshoot incidents, resolves technical issues, provides technical support and ensure minimal downtime for business continuity
- Maintains high levels of system availability, security, and compliance with government IT policies and standards
- Coordinate with cross-functional teams, vendors and external service providers to resolve technical issues and meet service level agreements (SLAs)
- Prepare status and progress reports, and present insights to stakeholders and senior management
- Identify and implement process automation initiatives to reduce manual effort, minimise human error and improve system reliability
- Utilise infrastructure-as-code and automation tools such as Terraform and Ansible for infrastruc...
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