Vacancy Description
Job Description
Qualifications
- Ensures compliance with arrival and departure standards based on Leading Quality Assurance.
- Supervises the Front Office Team to personalize the guest arrival and departure experience by ensuring all arrival reservations are reviewed and processed based on guest purpose, perspective, preferences, and passions.
- Ensures all corporate, regional and local Raffles Standards of Operating Policies and Procedures are adhered to.
Qualifications
- Graduate of Hospitality Management or a related field
- Minimum of two (2) years of relevant front office experience, preferably within a luxury hotel setting, is an asset.
- Highly service‑oriented, with a strong passion for guest engagement, excellence in service delivery, and the ability to lead and inspire colleagues toward exceptional performance.
- Strong working knowledge of loyalty programs, Opera PMS, and MS Office applications
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