Vacancy Description
- Welcoming and receiving of guest arrivals, registering and maintaining rapport with guests in a friendly and professional manner, cordially and with a pleasant smile.
- Ensure all registration cards have the proper information such as guest’s name, confirmation number, room rates, arrival and departure dates and billing instructions for guest signature.
- Register guests promptly following the SOP procedures for registration, key handling, and message handling, and ensure that they are provided with all the necessary information such as breakfast venue, facilities, Hey Sunway QR code, Sunway Discovery, ongoing promotion, etc.
- Verify assigned room status with the computer system and ensure that all rooms given to guests upon check‑ins are inspected clean.
- Ensure guest details are updated in the system immediately and accurately to know guests’ likes and dislikes or if there’s any special request.
- Ensure all telephone calls are answered...
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