Front Desk Manager

Responsibilities

• Providing excellent customer service at the front desk.
• Greeting and assisting spa clients in a friendly and professional manner.
• Handling customer inquiries, appointments, and concerns.
• Managing spa appointment schedules efficiently.
• Coordinating reservations and ensuring accurate bookings.
• Handling changes to appointments and cancellations.
• Processing payments for spa services.
• Handling cash, credit card transactions, and issuing receipts.
• Maintaining accurate records of financial transactions.
• Providing information about spa services, pricing, and policies.
• Answering phone calls, emails, and in-person inquiries.
• Communicating effectively with both customers and spa staff.
• Overseeing the check-in and check-out process for spa clients.
• Verifying client information and updating records as needed.
• Addressing an...