Front Desk Agent (Western Hotels Abu Dhabi)

Job Requirements

• Minimum 2 years of front office experience in a 4-star or 5-star UAE hospitality environment.
• Hands‑on expertise with Opera Property Management System (PMS) is strictly required.
• Clear criminal record to pass the mandatory Abu Dhabi CID security clearance.

Responsibilities

• Manage VIP guest check‑ins, check‑outs, and room allocations smoothly during high‑occupancy periods.
• Accurately log all guest passport and Emirates ID details into the government security system.
• Handle guest complaints effectively and actively cross‑sell hotel F&B outlets to increase revenue.

Benefits

• Tax‑free competitive monthly salary plus a share of the hotel's service charge.
• Free high‑quality staff accommodation, duty meals, and company‑provided transportation.
• Premium health insurance and an annual flight ticket to your home country.