Front Desk Agent

Welcome guests warmly and professionally, creating a memorable first impression

Manage check-in and check-out efficiently and accurately

Anticipate guest needs and provide personalized recommendations

Handle guest inquiries, requests, and concerns with professionalism and care

Ensure every guest interaction reflects Sonesta’s commitment to excellence

Process payments, post charges, and manage guest accounts securely

Issue room keys and safe deposit boxes

Maintain confidentiality of guest information and financial transactions

Support reservation changes, cancellations, and new bookings

Promote room upgrades and hotel services to enhance guest experience and maximize...