Fraud Client Services Representative - Bilingual Spanish

Description

:
This job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. Key responsibilities include working in an environment that requires accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery to answer client questions, resolving problems, performing account maintenance, and looking for opportunities to deepen relationships through digital solutions.

Responsibilities:

Identifies Bilingual Spanish client needs and recommends solutions when fraud has been identified

Must be speak Spanish fluently and pass a Bilingual Spanish assessment

Records data captured during client interactions accurately

Identifies and escalates through appropriate channels for items requiring risk rev...