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Field Services Team Leader

Lenovo

São Paulo, State of São Paulo, Brazil Full-time June 22, 2026
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Vacancy Description

Description and Requirements

Role Overview

The Field Services Team Leader is responsible for leading a team of Field Services Analysts delivering on-site IT support, including incident management and service requests for Lenovo customers.

This role is accountable for team performance, service delivery metrics, and ensuring an exceptional customer experience—particularly for VIP and business-critical users.

Key Responsibilities

  • Lead and supervise a Field Services team supporting VIP users and business-critical environments
  • Monitor escalation queues and allocate resources to ensure tickets are resolved within SLAs
  • Track, analyze, and report on performance metrics for internal and customer review
  • Serve as an escalation point for customer satisfaction issues
  • Prepare reporting for regular customer and Lenovo meetings
  • Partner with the Quality Manager to maintain and imp...

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    Vacancy Details

    Location São Paulo, State of São Paulo
    Country Brazil
    Type Full-time
    Category Top Executives
    Posted June 22, 2026

    About Lenovo

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    Lenovo

    São Paulo, Brazil

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