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Field Service Engineer

Philips

Utrecht, Utrecht, Netherlands Full time May 29, 2026
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Vacancy Description

JOB DESCRIPTION

Job Title

Field Service Engineer

Job Description

Field Service Engineer MRI

This position will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites and generate service revenue for MRI systems within Benelux area.

Your role:

  • Build credibility and trust with customers by conducting pro-active customer visits.
  • Provide appropriate, timely, and regular communications to customer and internal key stakeholders regarding customer and equipment issues.
  • Demonstrate a sense of urgency to identify and resolve customer issues. Follow the appropriate escalation process.
  • Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, meeting commitments and arrival times. Understand customer's business and com...
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