Expert - Operations Support

Job Description

As a Network Operations Center Engineer specializing in Fault/Incident Management, your role is crucial in monitoring, acknowledging, and resolving network alarms, incidents, and outages. You will create fault tickets, perform first‑line troubleshooting, escalate incidents as necessary, update ticket statuses, and implement changes and activities based on schedule and quality standards. You will provide timely information on incident status, resolve complaints, and collaborate with support groups and team leaders to ensure efficient incident resolution and network stability.

Duties and Responsibilities

• Monitors and acknowledges alarms at Alarm Management System (AMS) / Element Management System (EMS) for the core network
• Create fault tickets for network incidents and outages
• Perform first‑line troubleshooting of alarms, outages, network quality/performance issues
• Update the status of all open tickets and cle...