Expert Engineer/Application Support (UAE National)

Job Description

The App Support Expert Engineer is responsible for providing advanced technical support for enterprise applications, ensuring optimal performance, reliability, and user satisfaction. The role involves troubleshooting complex issues, coordinating with development teams, and maintaining high standards of service delivery.

Responsibilities

• Provide expert technical support for enterprise applications, addressing critical incidents and escalations.
• Diagnose and resolve complex application issues, ensuring minimal impact on business operations.
• Collaborate with cross-functional teams to identify root causes and implement effective solutions.
• Proactively monitor application performance, identifying potential issues and suggesting improvements.
• Maintain accurate and comprehensive documentation of support activities and resolutions.
• Assist in application upgrades, ensuring a smooth transiti...