EV Service Advisor: Customer-Centric After-Sales Pro

Job Requisition ID:

Overview of the role:

This role represents the brand and division to the customer, maintaining strong customer relationships to ensure a seamless and engaging aftersales journey that drives revenue achievement and customer retention.

What you will do:

• Build long-term relationships with customers to ensure customer retention & loyalty.
• Achieve financial objectives by upselling & discount control, to meet monthly revenue targets.
• Actively engage with the customer through consultation on customer needs & service requirements, through the whole service process, in order to ensure vehicle is fixed right the first time.
• Coordinate with the Production Team to ensure timely progress update of Vehicle to customers at all times to keep the customer informed and to maintain the on-time-delivery commitment.
• At the time of delivery (of the vehicle), ensure that the customer is provid...