Europe Collections Supervisor

Overview

As a Collections Supervisor, you will be responsible for managing the day-to-day collections operations. Ensure clients are receiving their bills and remitting payments in accordance with specified terms. You will interact with clients as needed and work to continuously improve our collections process. As the Supervisor, you will manage your team’s portfolio, prioritize debt issues, and escalate issues as needed. You will also be responsible for daily, weekly, and monthly reporting and providing regular updates to the Management team and the business.

Responsibilities

• Use a combination of communication tools, primarily telephone and e-mail, to contact clients to discuss outstanding debt issues.
• Utilise a defined process, case history and judgement to decide next actions on a client-by-client basis.
• Investigate and resolve occurrences of unallocated cash.
• Display a strong, positive attitude when interacting w...