Vacancy Description
**C** **TG is seeking to fill an Epic Managed Services Support Analyst position for our client.**
**Location:** Remote
**Duration:** 2 years
EPIC certified or credentialed in ASAP, Stork, Orders, ClinDoc
**Duties:**
+ Provide Tier 2 support for Epic ClinDoc, Orders, and ASAP within a managed services model.
+ Troubleshoot and resolve incidents, service requests, and defects in accordance with SLAs and ITIL best practices.
+ Participate in on-call rotations and after-hours support as required.
+ Analyze clinical workflows and end-user issues to identify root causes and recommend solutions.
+ Support Nursing, ED, and OB workflows including documentation, flowsheets, orders, tracking boards, and patient status management.
+ Collaborate with clinical leadership to optimize documentation, patient throughput, and care delivery processes.
+ Perform system configuration and maintenance in Epic ClinDoc, Stork, and ASAP including templa...
**Location:** Remote
**Duration:** 2 years
EPIC certified or credentialed in ASAP, Stork, Orders, ClinDoc
**Duties:**
+ Provide Tier 2 support for Epic ClinDoc, Orders, and ASAP within a managed services model.
+ Troubleshoot and resolve incidents, service requests, and defects in accordance with SLAs and ITIL best practices.
+ Participate in on-call rotations and after-hours support as required.
+ Analyze clinical workflows and end-user issues to identify root causes and recommend solutions.
+ Support Nursing, ED, and OB workflows including documentation, flowsheets, orders, tracking boards, and patient status management.
+ Collaborate with clinical leadership to optimize documentation, patient throughput, and care delivery processes.
+ Perform system configuration and maintenance in Epic ClinDoc, Stork, and ASAP including templa...
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