Entry Level Technical Application Support – SQL / API Exposure | Temporary

Context of the position

As an Application Support Consultant, you’ll be the trusted expert who helps our clients get the most out of our products. You’ll dive deep into complex incidents, analyze their impact, and determine the right level of priority based on established protocols. When issues arise, you’ll investigate across applications, databases, and systems—sometimes even at the code level—to uncover root causes and drive solutions. You’ll take ownership of resolving incidents whenever possible, collaborating with specialized teams when needed, and ensuring a smooth handover with clear, actionable insights. Beyond technical troubleshooting, you’ll play a key role in communication. Whether by providing timely updates, documenting solutions, or leading calls with customers, you’ll make sure they feel supported and informed every step of the way.

This position offers the opportunity to work at the intersection of technology and customer experience, applying b...