Entry Level Support Engineer

Role Overview

Monday – Thursday 8 hours daily; Friday 6 hours – 38 hours weekly. Work based on‑site at East Auckland client sites in the education sector. The role involves face‑to‑face interaction, managing a ticket board, troubleshooting IT issues, and maintaining daily timesheets. The position requires local travel across Auckland. No company vehicle is provided.

Responsibilities

• Respond to client inquiries and provide technical support via phone, email, chat, and other channels.
• Diagnose and troubleshoot technical issues reported by clients.
• Document and track client issues using a ticketing system.
• Escalate unresolved issues to appropriate teams and follow up until resolution.
• Stay up to date with product knowledge and industry trends to provide accurate and timely support.

Requirements

• Must be a New Zealand Citizen or hold permanent residency.
• Must have a New Zealand Drive...