Enterprise Customer Success Manager (CSM)

Albi is seeking an experienced and strategic Enterprise Customer Success Manager to drive adoption, outcomes, and long-term success for our largest restoration clients. The Enterprise CSM serves as a trusted advisor, ensuring customers realize measurable value from the Albi platform. You will lead post-implementation engagement for multi-location organizations, partnering closely with executive and operational teams to streamline workflows, increase ROI, and align the platform with each client’s business goals. This role requires both strategic thinking and hands-on execution balancing executive relationship management with day-to-day partnership to drive usage and satisfaction across hundreds of users.

Requirements

5+ years of experience in Customer Success, Implementation, or Enterprise Account Management within a SaaS environment

Proven success managing complex, multi-stakeholder relationships with large enterprise clients

Deep understa...