Engineering Manager - Customer Support Engineering @ SEON Technologies

People Leadership & Development
Leadership:  2+ years of experience leading software engineering teams, preferably in customer support, sustaining engineering, or production operations.
Cross-Functional Collaboration:  Proven ability to lead through influence across multiple teams and disciplines (Product, QA, Support, DevOps).
Process Mastery:  Deep understanding of Agile/Scrum principles, engineering ticket workflows, and support SLAs.
Analytical Acumen:  Experience using metrics to drive operational excellence, service quality, and defect resolution outcomes.
Skills & Attributes
Full-Stack Expertise: 7+ years of extensive experience in full-stack SaaS/web application development, with a deep understanding of complex, distributed systems.
React Proficiency: 2+ years of hands-on experience with React, demonstrating expertise in building scalable and maintainable front-end architectures.
Node.js Proficiency : 2+ years of strong experience with NodeJS, pr...