Engineer I - Technical Service

What You’ll Do

• Be the Remote Solution Architect: Go beyond basic troubleshooting to diagnose and conquer intricate technical issues across our diverse product range, primarily via phone and digital tools. Think on your feet, dig deep, and emerge with answers from a distance!
• Empower Our Clients: Be the expert guiding clients through installations, configurations, and maintenance for their thermostats and energy management systems. Your remote guidance will keep their systems running flawlessly, making you their trusted voice on the line.
• Ignite Understanding: Transform complex technical concepts into clear, actionable insights through engaging phone consultations, virtual training sessions, and intuitive documentation. You’ll be the bridge between our cutting‑edge tech and our users, wherever they are.
• Drive Innovation: Collaborate powerfully with Sales, Engineering, and Product Development. Your insights gleaned from countless remote inte...