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Engineer – Fixed Customer Support at Safaricom Kenya

Confidential

Kenya, Kenya, Kenya Full-Time June 09, 2026
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Vacancy Description

Job Description

Safaricom is the leading provider of converged communication solutions in Kenya. In addition to providing a broad range of first-class products and services for Telephony, Broadband Internet and Financial services, Safaricom seeks to uplift the welfare of Kenyans through value-added services and support for community projects.


Engineer – Fixed Customer Support

  • Reporting to the Fixed Customer Support Lead, the position holder will perform daily 2nd Level customer support, customer installations, service provisioning and partner operations for FTTx customers and resolution of 1st Line escalations within SLA in order to achieve and surpass Customer experience expectation for Safaricom Fixed Business by ensuring service requests are fulfilled within defined OLA’s/SLA’s for quality service delivery.

    • Key Responsibilities:

  • Uphold the company code of conduct, policies and procedures, ensuring integri...

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    Vacancy Details

    Location Kenya, Kenya
    Country Kenya
    Type Full-Time
    Category Computer Occupations
    Posted June 09, 2026

    About Confidential

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    Confidential

    Kenya, Kenya

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