End-User IT Support & Operations Lead

A leading technology support service provider in Toronto is looking for an IT Support Specialist to provide customer-facing end-user support. Responsibilities include installing and configuring hardware and software, managing the ticket queue, and offering technical assistance. The ideal candidate will ensure a positive user experience, adhere to quality standards, and provide on-call support as necessary. This is an excellent opportunity for someone skilled in troubleshooting and customer service.
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