End-user computing Analyst

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• The End-user computing Analyst is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the End-user computing Analyst is able to restore service to clients. 
• Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). This role focuses on second-line support for incidents and requests with a medium level of complexity. This role focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc.

Duties & Responsibilities

• Proactively monitors the work queues.
• Performs operational tasks to resolve all incidents/requests in a timel...