eCommerce Content Coordinator

Overview

Reporting to the eCommerce manager, the eCommerce Content Coordinator will own the day to day management of the online stores, social media channels and brand content. 

Responsibilities 

• Manage the Shopify store: product uploads, collections, merchandising, on-site content, and optimise conversion
• Take ownership of Shopify performance and site metrics, identifying customer pain points, emerging e-commerce trends, and opportunities for improvement
• Monitor and report on key performance metrics including bounce rate, session duration, pages per session, conversion rate, and average order value.
• Produce monthly performance reporting across website metrics, EDM performance, traffic, top sellers, and underperforming listings
• Develop and manage social, EDM, and campaign content aligned with brand guidelines, including content calendars, scheduling, customer flows,...