E-commerce Key Account Manager

Key Account Manager

A Key Account Manager is the liaison officer between Intrepid, its clients, and the platforms the client is selling on. He/She oversees the Intrepid-client relationship, determines opportunities, and identifies process improvements to grow their online sales revenue and to ensure Intrepid delivers the service level agreement.

Responsibilities

• Deliver & perform on the following KPIs for brand/seller partners, through internal & external coordination with concerned departments:
• Content management & optimization
• Campaign strategies & execution
• Chat response representation of the brand/seller
• Operations capacity and process implementation
• Progressive revenue trend and overall online sales performance
• Foster client relationships; work with sales and marketing teams and other support teams available
• Design sales growth proposals; handle client communic...