Vacancy Description
Overview
Dutch speaking Customer Service and Technical Support Advisor with English.
Purpose of the role: We would like our experts to become ambassadors of our brands and to provide 360° support to all brands in presales and aftersales scenarios (including physical stores and e-commerce), basic technical support for troubleshooting and backoffice tasks.
Responsibilities
- Provide 360° support to all brands in presales and aftersales scenarios
- Deliver basic technical support for troubleshooting
- Perform backoffice tasks to support customer interactions
Requirements
- C2 level of Dutch
- Advanced level of English
- Listening and understanding capacity
- Empathy and customer focus
- Problem solving and technical learning
- Integrity and trust
- Conflict management
Desirable experience
- Digital user / e-commerce user
- Cross-Sellin...
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