Vacancy Description
As the, Dispute Resolution – Senior Analyst or Analyst 2, you will focus on the resolution of customer disputes that involve analysis and preparation beyond typical cases handled by the collectors.
Job Description
Timely research, identify and accurately submit all customer-specific documentation requirements to secure payment.
Timely act upon the resolution of identified customer disputes by working with external and internal parties, leading the resolution efforts and preparing the analysis.
Support the activity of the collectors – create analysis, provide guidance, direction on next steps and issue resolution.
Timely update of disputes, from pending to resolved, for monitoring and reporting purposes.
Qualifications:
SENIOR ANALYST: 3-5 YEARS
ANALYST 2: 1-3 YEARS
work experience in Collections or Accounts Rec...
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