Director of IT Service Delivery

Overview:

Responsible for leading the global IT Service Delivery and Help Desk operations, playing a critical role in shaping and executing the broader IT strategy. Oversees the design, implementation, and ongoing management of end-user services to ensure that employees operate with optimal efficiency, reliability and security. Directs the firm’s resources (people, processes, and tools) with expertise and agility, while also mentoring team members and promoting a culture that reflects the organization’s values and mission. Partners cross-functionally with other teams and departments on ad-hoc projects and initiatives as required.

Responsibilities:

Position:

Leads and mentors a global team responsible for all enterprise end user services (device lifecycle management, asset management, procurement, license entitlement management, end point and applications management, peripheral services, identity on/offboarding, and end user support)

Manages en...