Director, Customer Success

Leads a team of Client Service Partners focused on client retention and relationship management.

Develops and executes strategic plans to drive renewals, growth, and profitability within assigned region.

Oversees client engagement efforts, ensuring alignment with business needs and service standards.

Manages performance, fosters collaboration, and promotes a client-first culture.

Responsible for hiring, coaching, and mentoring sales and service staff, while maintaining strong internal and external partnerships to support long-term business success.

What you will do :

• In assigned region, manages and directs a team of client service partners and sales service professionals in multiple districts to achieve business retention, renewal, and profit goals.


• Manages retention associated with defined region and market channel.
• Creates and executes growth and retention strategy for region,...