Vacancy Description
About the Role
The Digital Support Product Manager owns the end-to-end customer-facing experience for AI-powered and self-service support. This includes in-product chat flows, help center portals, FAQ experiences, and the AI interaction design that customers encounter. This role exists because great AI without a great experience still fails customers. The Digital Support PM ensures that the experience layer is intentional, user-centered, and continuously improving. You will work at the intersection of product management, customer experience, and AI design.
What You Will Do
- Own the product strategy and roadmap for digital self-service and AI-assisted support experiences
- Define and maintain in-product chat flows, widget experiences, and help center structure across all supported products
- Design and iterate on the AI customer interaction experience and how customers initiate, navigate, and resolve issues through AI
- Part...
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