Digital Platform Specialist

Overview

We are seeking a strategic thinker to manage and enhance our B2B Self Serve portal, delivering seamless digital experiences for enterprise customers and driving business growth.

Responsibilities

• Understand the digital ambition of the business, customer needs and analyze the current landscape in Maxis Enterprise for improvement and growth.
• Manage and enhance the B2B Self Serve portal end-to-end, ensuring user-friendly digital experiences that meet complex customer needs.
• Identify gaps and craft a digital strategy to address business ambition and customer needs.
• Develop a functional capabilities roadmap for the B2B Self Serve Portal by scoping and integrating operational processes and user behaviors into digital platforms.
• Develop and structure detailed user requirements into clear, traceable inputs for formal requirements documentation.
• Review high‑level solution design and detailed design document...