Dialer & WFM Real-Time Analyst

InteLogix is seeking a Dialer Management Analyst to optimize outbound calling campaigns and oversee contact center resource utilization. The role requires strong analytical skills and proficiency in dialer systems to ensure compliance with service level agreements and maximize agent productivity.

Candidates should have at least 2-3 years of experience in a contact center, including a focus on Dialer Management and Workforce Management. This position is onsite at Estancia, Capitol Commons, Pasig City, with a graveyard schedule.