Dev Support Engineer - AI

I am recruiting for a Dev Support Engineer to be based full time on site in Glasgow. The role falls inside IR35, so you will be required to work through an umbrella company for the duration of the contract.

Responsibilities

• Provide Tier 1-2 developer support for approved AI development tools such as Claude Code, GitHub Copilot CLI, Cloud Agent, and Q3/Q4 tools like Codex, Grok Critique, Gemini Code Assist.
• Support large‑scale user onboarding, enablement, and access provisioning across thousands of developers.
• Hands‑on experience using AI‑assisted development tools (Claude Code, GitHub Copilot, Cursor or comparable) in a professional software development environment.

Qualifications

• Working knowledge of modern developer workflows: Git, CI/CD, IDEs (VS Code / JetBrains), terminal/shell.
• Strong troubleshooting and incident‑triage skills; comfortable working across operating systems (macOS, Windows, ...