Desktop Support Technician

Job Title: Desktop Support Technician
Location: Fort Morgan, CO 80701
Duration: 06 Months

Key Responsibilities:
Provide Level 2 desktop support for escalated tickets
Deliver onsite (deskside) and remote support to end users
Troubleshoot and resolve hardware and software issues
Perform PC imaging, deployment, and configuration
Support Windows desktops/laptops and perform break/fix repairs
Work with Active Directory (user creation, deletion, password resets)
Use SCCM for imaging, patching, and software deployments
Manage and update tickets using Remedy / ServiceNow
Maintain inventory of IT assets and track repairs/replacements
Provide hands & feet support for infrastructure teams (network, servers, etc.)
Coordinate with OEM vendors for warranty repairs
Ensure SLA adherence and timely issue resolution
Communicate effectively with end users and inter...