DESKTOP SUPPORT L2

DesktopEngineer(L2)|FMSEngineer TheDesktopSupportTechnicianisresponsiblefortracking,resolvingandescalating incidentstoensurethehighestlevelsofavailabilityandadherencetoservicelevel agreements.AccountableforthetechnicalandoperationaloverviewofEndpointsand supportingapplicationsforwhichsupportagreementswithcustomershavebeen constructed.Thisincludesmonitoring,correcting,andtroubleshootingday-to-dayissues forallsupportedapplications,mentoringL1EngineersandresolvingcallsescalatedyL1 Engineers.

Thetechnicianisresponsibleforadministeringthesystemsandapplicationsin anoperationsroleasdeterminedandscheduledbyoperationsdocumentation. JobResponsibilities Sr. Responsibility ResultsExpected/Target %of time spent 1 Governance ProvidesinformationforInventory Management.

10.00% 2 ProgramsandProjects Assistingvariousteamsinexecuting Endpointrelateddeployments. 10.

00% 3 ServiceDelivery Independentlygeneratessolutions basedonanalytical,technicalskills andbusinessknowledge.Men...