Desktop Support L1||Karnataka

Attend to user calls on desktop Hardware/OS and standard Office applications. Troubleshoot and resolve calls related to desktop hardware, printers. Troubleshoot Network connectivity (Intranet) issues.

Installation of desktop OS and hardware peripherals like printers, scanners, etc Operating Systems re-installation, upgrade and patch update for desktops Standard Software installations such as MS-Office, Acrobat Reader, mail client etc. Desktop IMACs o Installation of latest anti-virus agents on desktops. Removal of Virus in case of virus attack using tools provided by Principals/Customers.

Configuration of Print devices (network and local) on desktops Desktop Configuration - Network, mail client, internet etc. Registering and updating the anti-virus tool on the server periodically as per Customers Monitoring Antivirus Console and act on the exceptions. Configure & attend all mail client related issues.

Report issues/tickets which are going beyond the service leve...