Vacancy Description
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.
Job Title: Desktop Support Engineer
Location(s): Phoenix, AZ
Job Summary:
Provide first-level technical support for end users by troubleshooting and resolving hardware, software, and voice/data communication issues. Escalate complex incidents when necessary, document support activities clearly in ticketing systems, and ensure timely follow-up through resolution.
Key Responsibilities:
- Provide first-level technical support to end users.
- Troubleshoot hardware, software, and communication system issues.
- Escalate unresolved or complex issues appropriately.
- Create clear, concise, and i...
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