Vacancy Description
Desktop Engineer is responsible for providing on-site technical support for desktop and laptop, as well as basic troubleshooting of IT infrastructure related support.
Responsibilities
- Provide IT infrastructure related on-site support
- Provide first level on-site support through the helpdesk system and coordinate with higher level support team in problem solving
- Manage customer expectations and achieve customer satisfaction
- Familiarity with Basic MS Office Applications (Word, Excel, Outlook, PowerPoint)
- Basic administration of Active Directory and File Sharing
- Any other ad-hoc duties as required or assigned
Requirements
- Diploma in IT Technology or its equivalent
- Minimum of 1 year of working experience in related field
- Experience in setting up Desktop/Laptop, Imaging Software and Network Printer
- Experience in Helpdesk support is a plus
- Basic knowledge of ...
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