Vacancy Description
Job Overview
Provide onsite technical support and ensure smooth day-to-day IT operations. The role requires strong experience in networking and firewall technologies, hands‑on troubleshooting skills, and the ability to guide or lead junior team members.
Account: Support
Location: Cebu City
Work Setup: Onsite
Schedule: Shifting
Salary: Up to PHP 43,000 (package)
Key Responsibilities
- Provide onsite desktop and technical support to end users
- Troubleshoot hardware, software, network, and firewall‑related issues
- Configure, monitor, and support network devices and firewall systems
- Perform root cause analysis and implement permanent fixes
- Escalate complex issues to higher‑level support when needed
- Maintain accurate documentation of incidents and resolutions
- Provide technical guidance and support to junior engineers ...
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